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03 · OPERATE

Data center operations and maintenance

Atlas supports the reliability and technical performance of critical infrastructure in operation.

Discuss a Project

Typical scope

What Atlas can cover, in full or in part, depending on your programme.

  1. 01Critical facility operations support
  2. 02Preventive maintenance
  3. 03Corrective maintenance
  4. 04Callout support
  5. 05Troubleshooting and diagnosis
  6. 06Specialist technical interventions
  7. 07Maintenance planning
  8. 08Vendor coordination
  9. 09Incident support
  10. 10Root cause analysis
  11. 11Technical reporting
  12. 12SOP / EOP support
  13. 13Asset-condition monitoring
  14. 14Spare-parts strategy
  15. 15Maintenance optimisation

Reliability is won in technical follow-through, not in the number of interventions.

Atlas gives operations teams specialist technical support: preventive work driven by criticality, a response defined in advance, and root cause analysis that feeds prevention.

Reliability model

Two loops that feed each other

Two loops: prevention (plan driven by criticality, execution, findings raised, plan updated) and response (call-out, troubleshooting, recovery, verification, root cause). Lessons from the root cause update the maintenance plan.

Prevention

Avoid

  1. Plan driven by criticality
  2. Execution
  3. Findings raised
  4. Plan updated

Response

Restore and understand

  1. Call-out
  2. Troubleshooting
  3. Recovery
  4. Verification
  5. Root cause

→ Lessons learned

What Atlas brings

Four levers on reliability

  • Preventive work driven by criticality

    The plan, the frequencies and the quality of execution follow risk, not habit.

  • A response defined in advance

    Call-out and escalation procedure, with a 4-hour intervention time defined in the contract.

  • Technical ownership through to the end

    A problem is followed to resolution: intervention, verification, report.

  • A root cause that feeds prevention

    Every incident updates the maintenance plan, the procedures and, where useful, the project.

The callout arrangement can be put in place; its geographic scope, coverage windows and the definition of intervention are set out in the contract.

Typical situations

How Atlas can support you

  1. 01Taking over a site after delivery.
  2. 02Technical reinforcement for an operations team already in place.
  3. 03Setting up a callout arrangement, on the conditions defined in the contract.
  4. 04Recurring incidents that call for root cause analysis.

Entry engagement

Operations technical support

On a live site, focused support: troubleshooting a recurring fault, root cause analysis after an incident or a review of the maintenance plan, on a scope agreed together.

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What you get

  • Maintenance plan based on asset criticality
  • Intervention reports
  • Root cause analyses and actions
  • Up-to-date operating and emergency procedures
  • Asset-condition tracking

To get started: The equipment inventory, contracts and maintenance history, existing procedures, the operations organisation.

Operations and maintenance questions

What intervention time can be put in place?

A callout arrangement can be put in place with a 4-hour intervention time. The geographic scope, coverage windows and the definition of intervention are set out in the contract.

Do you work alongside a team or vendor already in place?

Yes. Atlas can reinforce an operations team, coordinate existing vendors or provide targeted technical support. The scope is defined per engagement.

When should we involve you?

Ideally before handover, to take over the site without losing information. We also support sites that are already operating.

Let’s talk about your project

Describe what you need: we clarify the scope before any proposal.

Discuss your operationscontact@atlascritical.com